Technical assistance
Solar power. Domestic energy  N/A



Installation and quality of service audits of solar home system program

Country : Cambodia. .
Client : AFD (French Development Agency) . AFD (French Development Agency)
Start Date : 2016-06-01
Completion Date : 2019-03-28
Value of services : 195181 €
Funder : AFD (French Development Agency ) .
Associate/Partner : CCDE
Description :
This project is part of a program named “Good Solar Initiative” (GSI) supporting the Cambodian solar sector. Companies involved in this programmed received a financial bonus for each system sold (solar kit or solar lantern) provided that GSI program’s Quality Charter requirements are respected: installation quality standards, traceability, 2 years warranty, hotline service, etc. In this program IED is the independent auditor who verifies compliance with the Quality Charter.
Description of the Actual Services Provided As Independent Auditor, IED conducted 5 audits in close collaboration with its Cambodian local partner who relied on a local team of 6 surveyors.
Each audit encompassed 3 types of activities:
• Customer premises visits: it consisted of a checking of both indoors and outdoors equipment of a sample of customers. Surveyors used tablets to collect information (photos, GPS location) thanks to a digital form designed by IED. A total of more than 700 surveys have been conducted.
• A phone call campaign to collect data on customer satisfaction: Every phone campaign required 2 local surveyors to reach a typical target of 500 phone calls. Responses were recorded in an online form (designed by IED)
• An audit of documents at companies’ headquarters (Phnom Penh, Cambodia): This was to verify the compliance of a sample of contracts, maintenance visits intervention forms, supplier’s invoices. Every audit was to check a total of about 200 documents.