Technical assistance
Solar power. Domestic energy  N/A

barre-colore

 

Installation and quality of service audits of solar home system program

Country : Cambodia. .
Client : AFD (French Development Agency) . AFD (French Development Agency)
Start Date : 2016-06-01
Completion Date : 2019-03-28
Value of services : 195181 €
Funder : AFD (French Development Agency ) .
Associate/Partner : CCDE
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Description :
This project is part of a program named “Good Solar Initiative” (GSI) supporting the Cambodian solar sector. Companies involved in this programmed received a financial bonus for each system sold (solar kit or solar lantern) provided that GSI program’s Quality Charter requirements are respected: installation quality standards, traceability, 2 years warranty, hotline service, etc. In this program IED is the independent auditor who verifies compliance with the Quality Charter.
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Description of the Actual Services Provided As Independent Auditor, IED conducted 5 audits in close collaboration with its Cambodian local partner who relied on a local team of 6 surveyors.
Each audit encompassed 3 types of activities:
• Customer premises visits: it consisted of a checking of both indoors and outdoors equipment of a sample of customers. Surveyors used tablets to collect information (photos, GPS location) thanks to a digital form designed by IED. A total of more than 700 surveys have been conducted.
• A phone call campaign to collect data on customer satisfaction: Every phone campaign required 2 local surveyors to reach a typical target of 500 phone calls. Responses were recorded in an online form (designed by IED)
• An audit of documents at companies’ headquarters (Phnom Penh, Cambodia): This was to verify the compliance of a sample of contracts, maintenance visits intervention forms, supplier’s invoices. Every audit was to check a total of about 200 documents.